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Privacy Policy

Privacy & Security Policy – Lunarcrests

At Lunarcrests, your privacy and data security are our top priorities. This policy explains how we collect, use, and protect your personal information when you interact with our services, visit our stores, or shop online.

Collection of Personal Data

We may collect personal information such as your name, email, phone number, address, and purchase history through membership registration, online forms, surveys, or during transactions. This data is collected solely to provide you with a personalized and secure shopping experience.

We may occasionally send promotional messages, updates about new products, and special offers. Members can opt in or out of communications at any time via their account settings or by using the unsubscribe link in emails.

Your personal data will never be shared with third parties beyond the purposes outlined in our User Agreement.

Use of Data

Collected information may be used to:

  • Improve our services and resolve technical issues

  • Process orders, payments, and deliveries

  • Conduct marketing, research, and statistical analysis (without revealing your identity)

  • Communicate important updates or respond to inquiries

IP addresses may be recorded for security, system monitoring, and demographic analysis.

Credit Card & Payment Security

Your credit card information is never stored on our system. All transactions are encrypted using 128-bit SSL technology. Data is securely sent to the relevant bank for authorization. Only you can access and manage your payment information through your account.

Mail-order credit card information is stored securely for 60 days for potential banking disputes and is then permanently deleted.

Third-Party Websites & Apps

Our website may contain links to external sites. Lunarcrests is not responsible for the privacy practices or content of these third-party websites.

Exceptional Circumstances

We may disclose your information to third parties only when:

  • Required by law or government authorities

  • Necessary to fulfill agreements or contracts

  • Needed to investigate legal matters or protect the safety and rights of users

Email Security

Do not send credit card numbers or passwords via email, as email is not completely secure. Lunarcrests cannot guarantee the safety of information transmitted through email.

Cookies & Website Analytics

Lunarcrests uses cookies to improve website functionality, personalize content, analyze traffic, and provide relevant advertisements. Cookies do not access personal data or emails. You can manage your browser settings to block or alert you about cookies.

Policy Updates

We may update this privacy policy at any time. Changes take effect once published on our website or sent via email.

Contact Us

For any questions, concerns, or suggestions regarding privacy and security:

Lunarcrests

  • Email: info@lunarcrests.space

  • Phone: +90 (507) 353 35 67

  • Address: Kahalbaşı Sk. 46, 34093 Fatih, Istanbul

Your privacy and trust are paramount at Lunarcrests — we are committed to protecting your data and providing a safe, enjoyable experience every time you visit us.